Failed payment fees
R
Remus Way
For transparency, when a direct debit payment is declined, the fee incurred should show on the parent statement along with the fee amount going back to to their balance. That way the true amount that will be collected on the next processing date is showing. It may also be a deterrent from allowing their fee to decline again.
Selina
Thank you for your valuable feedback.
What happens now? Your request is left in 'Open' for others to vote and comment on. After that, it will be moved to 'Under Review' or our 'Backlog'.
Top feature requests (based upon number of votes) will be reviewed by the Xplor Team each quarter as we aim to prioritise your requests into our annual roadmap.