Failed payment fees
complete
R
Remus Way
For transparency, when a direct debit payment is declined, the fee incurred should show on the parent statement along with the fee amount going back to to their balance. That way the true amount that will be collected on the next processing date is showing. It may also be a deterrent from allowing their fee to decline again.
Training Team
marked this post as
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This information is available in the account statement under Transaction Summary