Notification to families of declined payment
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Training Team
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Account holders now receive an email when a payment in Office has been rejected/declined. Please see our support guide for more information: https://support.myxplor.com/s/article/Office-Scheduled-Payments
Training Team
Merged in a post:
Family Notification of Rejected Debit Success Payments
Karen Humphris
Can we please get a automatic reply to families when their Xpay payments are rejected through Debit Success
S
Sarah
This would be so helpful. It is time consuming to have to email families and it is easy to overlook.
Eve Costa
Yes, I’ve been requesting this from DS for a while, but all we receive is a weekly rejection report. This means we have to contact all the parents by text or email, which is a lengthy process.
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Larissa Seymour
This would be great- I think I have requested this previously as well.
mkps oosh staff e-mail
this would be fantastic!
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Paulette Dolenc
parents being notified takes the stress of staff who have to deliver this information as some parent's reaction makes it awkward. This is a game changer.
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Lisa Page
This would be a great feature. We currently email or phone the parents to advise of their rejected payment.
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Lisa Hodge
definitely, this would help those rejected payments that sometimes get overlooked. i believe the families would love this kind of feature
S
Suzanne
Yes please!
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