Remove email requirement for creating contact with collection authorisation | Xplor Feature Requests

Remove email requirement for creating contact with collection authorisation

Jeff Sun

Grandparents don't have email addresses and sometimes people just don't want to give their emails. But this should not stop family members from picking up the child, we just need to register their name, address, phone number, and verify their ID. What does having an email address have anything to do with picking up a child?

February 8, 2023

Training Team

Jeff Sun In order for grandparents and other authorised contacts with collection permission to access the Hub and record attendance for a child digitally, they need to provide an email address. If they do not wish to provide one, educators can sign in/out on their behalf using Playground.

Kidzone Administration

Training Team I think we are all aware of that but the system should be set so that they do not require an email address.

Sarah Hemming

Training Team - we cannot set up a contact profile without an email address.

Training Team We are aware of that but we are unable to add a contact into the system without an email address, which means we are unable to enter any emergency contacts information as in phone numbers to ring in an emergency.

Concetta Sergi

Training Team this is not an acceptable work around. We no longer have paper enrolments, which is one of Xplor's selling points.

If we could enter contacts without email addresses this would also resolve the issue when parents have a child at the service and also need to be listed as an emergency contact. Thanks :)

Concetta Sergi

Training Team Are you aware of how many services encounter this issue and how often? Maybe a customer survey would help

Training Team

Please ensure you check your digital enrolment form; it is not a requirement from Xplor to have email addresses as mandatory for emergency/additional contacts and this can be toggled by clicking on the exclamation mark. If you do not have access to edit this, please check with your provider if they can make the change on your behalf.

When adding additional contacts via Office, after enrolment, you'll note that no fields are marked as mandatory (*) by Xplor, including the email address field. If collection is selected, the email field does become mandatory, as this user will need to have an account to use the Hub at your service in order to digitally mark attendance for the child.

Concetta Sergi

Training Team thanks for that response. 
We preference that emergency contacts are set up with an email so they can use the tablet. If we turn if off as mandatory on the enrolment, we wouldn't get them listed at all. 
If there could be n option possibly for admin to override and add an emergency contact without an email address

Sarah Hemming

Training Team Actually we cannot create a contact profile with their authorisations without an email. which means educators cannot even check in playground - as the authorised person cant be listed in the system in the first place.

Bethania Kgt

Agreed email addresses should not be required for contacts. Can I also add that this is very frustrating that this has been raised as an issue for over a year and still not actioned. When I contacted Xplor regarding this I was told to print the contact list and write them on. Unacceptable.

Kell Townsend

Xplor , is this not similar to this thread “Xplor Hub guests sign in with mobile numbers- which has

209 reactions to it”. These together are more than enough reasoning to action this in the system.

Natalie Lee

I agree. Using only a mobile number for signing in or out is sufficient and efficient. There is no need for an email address for parents and authorised nominees.

Please also improve the HOME APP log-in process as well, parents have been experiencing a lot of techinical problems when loging in the app and educators and adminstrators have to waste a lot time helping them reset the accounts. Before the transition, most parents and educators were very happy with QIKKIDS interface n features as it is user-friendly and that's what we really need anyway when it comes to technology.

Sonia Spoard

Totally agree! This is so frustrating and has been a large part of my job since we transitioned in January - please can there be another way?

M-OSHC

This has been one of the most frustrating issues since changing to Xplor from Qikkids. Previously managing contacts and assisting them to sign in/out was simple, but now we are constantly trying to assist contacts who can't seem to set up logins with Xplor (usually due to email issues). Especially if they have children at our service and are authorised to pick up other children. Mobile numbers should be enough, and contacts should be able to set up their login on the iPad as Qikkids allows. We have had to start a paper register as so many were not able to sign out. This never happened with Qikkids.

Melinda Munns

M-OSHC: We found the exact same when we changed over. The email address was the biggest issue. When I raised it with Xplor, I was told that "is just how it is". For a company that also owns QK, they really need to listen to this feedback instead of purely developing Xplor.

Sarah Hemming

M-OSHC Agreed. This is almost coming to the point of being an Xplor deal breaker for us. It is driving families & Adminstrators crazy, and every cetnre says the same thing. Qikkids never required this and contacts could set their own pin at the kiosk simply using their phone number, without the need for email.

Sue White

Agreed, I spend a lot of time following up for email addresses, we don't need them. Looks like it was part of a system upgrade, but unfortunately not an improved 'upgrade'

Pinnaroo OOSH

Agreed. this is causing a huge amount of issues for us with parents/guardians/contacts just refusing to use the system now because they don't have 'access'. It is just one extra hurdle in getting families on board with new systems.

Tash

Agreed, this has caused problems at our service due to many grandparents not having emails and parents having to generate something just for this purpose. Mobile numbers are enough for us.

Suzanne

Agreed - would love this requirement to be removed

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